We value your time and practice. Our customer care team typically responds to all emails and inquiries within 12 to 24 hours, Monday through Friday.

Yes, absolutely. Grounded Yoga Co. supports practitioners globally. All international support inquiries are handled via email in English.

Yes. Once you send an email or submit a form, you will receive an immediate automated confirmation email. You can reply directly to that thread at any time to check its status.

For all returns and exchanges, please visit our self-service Portal link in the footer, or email support@groundedyogaco.com.au with your order number to receive a pre-paid sustainable shipping label.