Shipping policy

Shipping Policy

Order Processing

All orders are processed and dispatched within 1–3 business days after payment has been received. During busy periods, public holidays, or due to supplier availability, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Partners

To provide the best possible delivery service, we work with a network of trusted courier partners, including:

  • Australia Post
  • Aramex
  • Allied Express
  • Team Global Express
  • Hunter Express
  • CouriersPlease
  • Steadfast Logistics

The courier selected will depend on your order size, destination, and supplier.

Estimated Delivery Timeframes

Off-Peak Season

  • Victoria: 3–8 business days
  • NSW, SA, ACT & QLD: 5–10 business days
  • WA, NT & TAS: 7–14 business days

Peak Season

  • Victoria: 8–13 business days
  • NSW, SA, ACT & QLD: 10–15 business days
  • WA, NT & TAS: 12–19 business days

Please note: These delivery timeframes are estimates only and are not guaranteed.

Delivery times may vary depending on supplier processing times, stock availability, courier delays, weather conditions, public holidays, remote locations, and other circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, you'll receive an email containing your tracking number so you can monitor your shipment directly through the relevant courier's website.

Undeliverable Packages

If your parcel is returned to us due to an incorrect address, unsuccessful delivery attempts, or being refused by the recipient, our customer support team will contact you to arrange re-delivery.

Please note that additional shipping charges may apply for returned parcels requiring re-delivery.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If a parcel is returned due to an incorrect or incomplete address, customers will be responsible for any additional shipping costs incurred to resend the order.

Missed Deliveries

If you're unavailable to receive your parcel:

  • Australia Post may leave a collection card for pickup from your local post office.
  • Other courier partners may contact you to arrange an alternative delivery time.

Failure to collect or accept delivery may result in additional re-delivery charges.

Delivery Delays

While we work hard to dispatch and deliver your order as quickly as possible, delays may occasionally occur due to circumstances beyond our control, including:

  • Supplier processing delays
  • Courier network delays
  • Extreme weather events
  • Public holidays
  • High shipping volumes
  • Remote delivery locations

We appreciate your patience and understanding should these situations arise.

Questions?

If you have any questions regarding your order or shipping, please don't hesitate to contact our customer support team.

We're always happy to help.